This Refund Policy outlines the terms and procedures for requesting refunds for Seedance 2.0 (seedance2.so), operated by NexaEdge LLC ("Company", "we", "us", or "our"), a company registered at 30 N Gould St Ste R, Sheridan, WY 82801, United States. We are committed to providing a reliable AI video generation platform with transparent refund procedures.
Eligible for Refund:
- Technical issues on our end that prevent service use
- Billing errors or duplicate charges
- Service unavailability exceeding 24 hours
- Account cancellation within 14 days of purchase (for unused credits only)
- Unused credits purchased through credit packages (subject to terms below)
Not Eligible for Refund:
- Used credits or consumed generation quotas
- Completed content generations (videos, images)
- Partially used subscription periods after 14 days
- Special promotional offers or discounted packages
- Expired credits
- Violations of our Terms of Service leading to account suspension
How to Request a Refund:
- Send an email to our support team at [email protected]
- Include your account email address
- Provide the transaction ID or payment receipt
- Describe the reason for your refund request
Processing Times:
- Initial review: 2 business days
- Refund processing: 5-10 business days
- Credit card refunds: 5-10 business days after approval
- Refund timing may vary depending on your payment provider
All refunds are processed through the original payment method (Stripe).
Credit Usage:
- Credits are used for video and image generation
- Credit consumption varies based on operation type and complexity
- Unused credits may be eligible for refund within the terms described above
- Credits have expiration dates as specified at the time of purchase or grant
Credit Refunds:
- Partial refunds are calculated based on remaining unused credits
- Used credits are non-refundable
- Free credits (registration gifts, monthly free credits) are non-refundable
- Expired credits cannot be refunded
- You may cancel your subscription at any time through your account settings
- Cancellation takes effect at the end of the current billing period
- You retain access to subscription benefits until the end of the paid period
- No prorated refunds are issued for partial billing periods after the 14-day window
In the event of extended service disruptions, we may offer:
- Credit extensions to compensate for lost time
- Additional credits added to your account
- Partial refunds for affected billing periods
- Other reasonable compensation at our discretion
Service disruptions due to scheduled maintenance announced in advance are not eligible for compensation.
For refund requests or questions about this policy, please contact us at:
Company: NexaEdge LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801
Email: [email protected]
Website: seedance2.so
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.